HELP! please help, 3rd time that happened again, black screen out of nowhere

[Cambia]

HELP! please help, 3rd time that happened, again, black screen out of nowhere, numbers key and caps work, but no sound. 1st time like 3 weeks ago, follow instructions on the virtual agent, fixed and diagnostic, but until I contact HP Chat they got into PC and update BIOS and else, work for a week and again, chat with HP, and advise that need to uninstall the MCAFEE antivirus, that was causing it, that the was not the HP , did it, but again, a week later out of nowhere happened again, just now, i only have 1 month of HP warranty left. I used for my business, losing it on working hours, nobody will pay for those down time hours that not making money ...

[ub6424]

Hello @Cambia 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Start Windows <Device Manager>

- Expand <Other devices> ?

- Expand <Disk drives>

- Expand <Display adapters>

- Expand <Monitors>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results

[BeemerBiker]

---

@Cambia wrote:

HELP! please help, 3rd time that happened, again,

---

It is not working and there is a history of problems.  Get a replacement or get it fixed by HP.  

Verify the warranty you paid for is in effect

world side contact list https://www.hp.com/us-en/contact-hp/ww-contact-us.html

1) Click on this link -
https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web form and proceed further.