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LuvsJuju
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Message 1 of 2
190
Flag Post

HID Touch Screen driver missing

HP Recommended
Model#: 23-q160xt Product#: N0X20AV#ABA
Microsoft Windows 10 (64-bit)

My touch screen stopped working after my last reboot.  The HID-complaint touch screen driver was in hidden drivers.  I tried to use the automated help but it was no help.

 

This is a hp all-in-one with Windows 10 ever since it was first available.  The touch screen has been working properly until now.

 

I would like advice on how to fix this issue.

 

Thank you.

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@LuvsJuju,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the touchscreen on the computer is not working.

 

Don’t worry, I assure you I will try my best to get this sorted.

  • When was the last time the touchscreen was working fine?
  • Have you made any software or hardware changes on the computer?

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

http://support.hp.com/us-en/document/c03488148

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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