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RjBj
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Message 1 of 2
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HP 23TM Touch no Longer working

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HP 23TM Pavilion 23 touch Monitor
Microsoft Windows 10 (64-bit)

The touch function of my monitor stopped working.  I have checked the USB cable, updated the driver, cleaned the screen and sensors and tried to calibrate it in Windows (it would not calibrate because it is not sensing the touch).  What am I missing?

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The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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@RjBj,

 

I reviewed your post and I understand that the touchscreen is not working on the monitor.

 

Have you tested the monitor on a different computer?

 

Meanwhile, I recommend you install the monitor driver from the below link and check if it helps.

 

https://ftp.hp.com/pub/softpaq/sp73001-73500/sp73308.exe

 

If you continue facing the issue, then follow the steps in the below article and run a test on the touchscreen.

 

https://support.hp.com/in-en/document/c03467259

 

NOTE: Follow the steps under “ Testing with HP PC Hardware Diagnostics from an external USB device”.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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