cancel
Showing results for 
Search instead for 
Did you mean: 
Nadmenny
New member
1 0 0 0
Message 1 of 2
549
Flag Post

HP 25 es - Vertical Line

HP Recommended
HP 25es
Microsoft Windows 10 (32-bit)

I just bought a pair of HP 25es monitors. One has develeoped a signficant vertical line. I have tried a factory reset. i have unplugged and replugged VGA cables. Nothing works. I'm very disappointed in this.

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 30,826 2,619 4,015
Message 2 of 2
Flag Post
HP Recommended

@Nadmenny

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

 

As I understand there's a vertical line on the screen,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Have you checked with an alternate monitor?

 

If you haven't, Please try an alternate monitor to understand if this is either a hardware or a software failure, 

if the issue does not appear on the alternate monitor, you may need to replace the display assembly on your computer, 

if the issue appears on the alternate monitor/TV as well, re-install the graphics card drivers & update it from the official HP Website: Click here 

  

If you don’t have an alternate monitor, I recommend checking if the issue appears on the BIOS screen (restart the computer and tap on F10 to access BIOS) 

If the issue does not appear in BIOS, reinstall the graphics card drivers & update BIOS using the above link, 
If it does, Contact HP to replace the LCD/Repair the computer: 

 

HP Support can be reached by clicking on the following link:  

* Open link:  www.hp.com/contacthp/

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

 

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

 

If you would like to thank me for my efforts to help you, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution".

Have a great day!

Riddle_Decipher
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation