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‎05-07-2020 05:22 AM

HP Recommended
Product: HP 25es monitor
Operating System: macOS 10.15 Catalina

A vertical line has appeared on the screen. I changed from using the monitor HDMI port 1 to 2, and that temporarily fixed it for 2 days. Now both ports have the issue. I tested my mac on my Samsung TV using the HDMI and it worked fine. I tested a Windows 8.1 machine on the HP e25 and it also had the vertical line.

Any idea on how to fix this?

1 REPLY 1

‎05-13-2020 04:13 AM

HP Recommended

@HarryLines, Welcome to the HP Support Community. 

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

I appreciate your efforts in trying to resolve the issue, this one looks like a hardware issue.

 

Please reach out to the HP Support in your region regarding the service options for your printer. 

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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