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‎03-09-2021 05:56 PM

HP Recommended
Product: HP 27” er Display
Operating System: Microsoft Windows 10 (64-bit)

Hi, i have two HP 27” er displays one of which is fully functions but the other displays a white led in the back of the monitor when plugged in but is unresponsive and does not turn on. Is there anyway this can be fixed ?

5 REPLIES 5

‎03-12-2021 08:21 AM

HP Recommended

@Carzer023

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Are you able to see the white spot even when the monitor is turned off?
  • Could you please share the picture of the display?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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‎03-12-2021 08:27 AM

HP Recommended

Because the warranty is expired i decided to open the monitor and it turns out a fr9889 component on the driver board exploded which isn’t allowing power to reach the monitor screen. Is there a replacement part that can be sent out ?

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‎03-12-2021 01:38 PM

HP Recommended

@Carzer023

Thank you for posting back. 

 

As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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‎03-14-2021 03:37 AM - edited ‎03-14-2021 06:20 PM

HP Recommended

its not allowing me to contact support. is there an email that can be contacted?

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‎03-17-2021 01:45 PM

HP Recommended

@Carzer023

Thank you for posting back. 

 

In order to bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

ECHO_LAKE
I am an HP Employee

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