HP 2709m on W10 computer - display suddenly doesn't fit on screen

[daneaffr]

Powered on PC yesterday and suddenly the display is too large to fit on the monitor (HP 2709m) screen.  Have not had this issue before.  Tried changing the refresh rate from 59hz to 60hz, unplugged the monitor and plugged it back in to the desktop.  Messed around with monitor menu settings.  Can't get it to display properly.  Running Windows 10 on HP desktop (Intel 7).

[Raj1788]

@daneaffr

Thank you for joining HP Forums.

It's a pleasure assisting you in finding answers to your technical queries.

To provide you with an accurate solution, I'll need a few more details:

Did you try connecting the monitor to a different computer and check if its working? if not try connecting it.

Try connecting to the computer to a different monitor or TV and check if it works.

Did you try with a different cable?

Use this link: https://support.hp.com/in-en/document/c03504591 for your reference.

Keep me posted, how it goes!

Have a great day!

Cheers:)

[daneaffr]

I did connect the monitor to another PC and the display resolution is fine.  However, that computer doesn't have an hdmi connection for the monitor.  The newer PC requires an hdmi connection, so I was using a different cable to test the monitor.  The newer PC (the one with the resolution issue) and hdmi cable is less than a year old, so I'm not sure I'd suspect the cable, but I can swap it out to be sure.  

[Raj1788]

@daneaffr

Thanks for the reply,

As the Monitor is working fine with the different computer, so there is no issue with the monitor.

I suggest you try with a different cable or connector and check if it works.

Keep me posted!

have a great day:)

[daneaffr]

Ok - monitor works fine with a different PC and now I've swapped out the cable and still have the problem - native resolution does not fit on the display.  What's next?

[Raj1788]

@daneaffr

Thanks for the reply,

To fix resolution problems, complete the following steps:

1. Restart the computer.

   If this does not resolve the issue, continue to the next step.

2. Press the Auto button on the front of the display to run Auto Adjustment.

3. Use the buttons on the front of the display to open the on-screen menu, and select Factory Reset or Default. If the display is still incorrect, continue to the next step.

4. Find the native resolution of the display. You can find the native resolution in the following places:

   • In the specifications on the box.

   • In the printed material that came with the web display.

   • In the product specifications on the HP website.

      NOTE:

   Some common native resolutions are 800 x 600, 1024 x 768, 1440 x 900, 1920 x 1200, and 1680 x 1050.

5. Change the display resolution to match the native resolution using the following steps:

   • In Windows 10, search for and open display settings. Click Advanced display settings and then select the desired resolution.

   • In Windows 8, press the Windows key  + X key. Click Control Panel, find the Appearance and Personalization area, and click Adjust Screen Resolution.

     Move the slider bar until the native resolution for the display is set, and then click OK.

   • In Windows 7, click Start , click Control Panel, find the Appearance and Personalization area, and click Adjust Screen Resolution.

     Move the slider bar until the native resolution for the display is set, and click OK.

   If you cannot select the native resolution, continue to the next step to update the drivers for the graphics adapter on the computer.

6. If you have an HP computer, update your video drivers from the HP website.

   Otherwise, you can get the latest updated video drivers from the video hardware manufacturer's website. site. The following list shows some of the video hardware websites:

   • Check for NVIDIA video driver updates at NVIDIA (in English).

   • Check for AMD video driver updates at AMD (in English).

   • Check for Intel video support and downloads, Intel Downloads (in English).
      

7. After updating the video drivers, go back to Step 1 and try to change the display resolution again.

      NOTE:

   If you cannot select the native resolution after updating the video drivers, the graphics adapter in the computer might not support that resolution and might need to be upgraded.

   If you updated the video drivers, set the correct display resolution, and the problem still occurs, continue to the next step.

8. If the computer connected to the display is using Windows 7, complete the following steps:

   1. Start the computer in Safe Mode. Restart the computer and press the F8 key repeatedly when the first screen displays. From the Windows Advanced Options Menu, select Safe Mode, and press Enter.

   2. If the computer connected to the display is using Windows 8, refer to the Windows 8 Safe Mode document.

   3. While the computer is in Safe Mode, press the Auto button on the front of the display to run Auto Adjustment again.

   4. If the display is sharper in Safe Mode, while still in Safe Mode, reinstall the display drivers from the CD that came with the display.

Click on this link: https://support.hp.com/us-en/product/hp-value-27-inch-displays/3989902/model/3989903/document/bph052...  for further assistance.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[daneaffr]

Hi Raj,

I had already done all of these steps before posting to this forum.  I just did them again and the native resolution still will not fit on the monitor.  I have an HP computer - purchased last January.  

[sandytechy20]

@daneaffr

Thanks for the reply.

I appreciate your time and effort.

I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

Cheers.