HP 2X Detachable 10-p0XX

[3lian]

So I got a HP x2 Detachable 10-p0XX my dad got me a while back it works fine just that I can only use it for about 10 minutes before overheating shuts it down upon further inspection I can't find any exhaust on the computer so that air could get out the only thing that could possibly be exhaust is a small panels of holes along the side of the screen but when I turn it on there is no air coming through I'm not sure if it could be something with the thermal paste on the CPU or if it's something else I've had this same issue for years wich is why I stopped using it but now that Im interested in selling this computer I would like to see if there's any way to fix this thank you for your time.

[Hawks_Eye]

Hi @3lian,

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

Please use the following steps:

Shut down the computer, and then inspect and clean the exterior vents to remove dust buildup by blowing air through the vent openings. Dust can accumulate inside the vent openings and around internal cooling components, preventing the removal of heat.

For more information on reducing heat inside your computer, see Reducing Heat Inside the PC. https://support.hp.com/in-en/document/ish_3894569-1692683-16

After you remove the dust, turn on the computer. If the error message persists, continue with these steps.

Perform a hard reset. 

Performing a hard reset can reset recorded thermal values in memory and enable you to use the computer again, even if only for a short time to access and save any important files before service.

For more information on performing a hard reset, see Use Hard Reset to Resolve Hardware and Software Issues. 

https://support.hp.com/ca-en/document/ish_2026006-1490761-16

In some cases, updating the BIOS might help prevent this error from occurring.

For more information on how to update the BIOS, see Updating the BIOS.
https://www.hp.com/us-en/shop/tech-takes/how-to-update-bios-software

Have the computer serviced to clean internal components and replace the system fan if necessary. Make sure to address the following items when servicing:

Thoroughly remove dust from all internal cooling components.

Make sure wires from the system and CPU fans are connected securely to the motherboard.

Confirm the system fan blades spin correctly, and the fan is not producing loud noises. If not working correctly, replace the system fan.

Remove old thermal compound from integrated circuits and heat sinks and replace with new thermal compound.

Let me know how it goes.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

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Take care, and have an amazing day! 

Regards, 
Vince_0406