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‎01-02-2023 07:21 PM

HP Recommended
Product: HP ENVY Curved All-in-One - 34-b137c

Please help me out how to solve monitor became black, 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-06-2023 03:39 AM

HP Recommended

@gwateegwakya

 

Welcome to the HP support community.

 

I understand that you are getting a display issue, I am glad to assist you.

I recommend you attempt to access the BIOS screen by tapping on F10 while the computer is restarting, 

If the issue persists in the BIOS screen which is outside windows, it would confirm a hardware failure and you will need to HP to replace or repair the LCD, 
   

However, if it doesn't show up in the BIOS, it would confirm a software issue and we'll need to reinstall or update the display drivers using the Official HP Website: Click here. 

 

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎01-06-2023 03:39 AM

HP Recommended

@gwateegwakya

 

Welcome to the HP support community.

 

I understand that you are getting a display issue, I am glad to assist you.

I recommend you attempt to access the BIOS screen by tapping on F10 while the computer is restarting, 

If the issue persists in the BIOS screen which is outside windows, it would confirm a hardware failure and you will need to HP to replace or repair the LCD, 
   

However, if it doesn't show up in the BIOS, it would confirm a software issue and we'll need to reinstall or update the display drivers using the Official HP Website: Click here. 

 

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No
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