HP Care Pack Registration Page Not Working

[Conradt]

I'm trying to register a care package via the link below but the submit button does not work.

Can anyone help please?

https://www.hp.com/us-en/services/consumer/carepack-registration.html

[Kuroi_Kenshi]

Hi @Conradt,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding HP Care Pack!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Check Internet Connection: Ensure that your internet connection is stable and active.
2. Use a Different Browser: Sometimes the website may have compatibility issues with certain browsers. Try using a different browser like Chrome, Firefox, or Edge.
3. Clear Browser Cache: Clear your browser's cache and cookies as this may resolve any loading or submitting issues.
4. Disable Browser Extensions: Some browser extensions can interfere with website functionality. Try disabling extensions temporarily.
5. Ensure Form Completeness: Make sure all required fields in the form are filled out correctly.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Conradt]

Still doesnt work

[Kuroi_Kenshi]

Hi @Conradt,

Thank you for the response

Here are a few advanced steps you can try:

Mobile Tryout

Use your phone to register via mobile browser (Safari/Chrome).

Some users report it works on mobile but not desktop.

VPN or Network Switch

If you're outside the US or your IP is blocked by some CDN layer, try:

Using a VPN set to the United States

Or switching to mobile data briefly

Use Incognito Mode

Sometimes caching/login cookies block it, try opening the page in a private/incognito window and submitting again.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Conradt]

Hello, still doesn't work unfortunately

[Kuroi_Kenshi]

Hi @Conradt,

We're here to help you tackle that malfunction! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,