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JoeOvercoat
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Message 1 of 2
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Flag Post

HP Determined A Hardware Error Was Causing All 3D Games To Crash My OMEN 30L CPU with RTX 2060 GPU

HP Recommended
Omen 30L
Microsoft Windows 10 (64-bit)

HP chat support determined that a "hardware error" is causing my Omen 30L to crash in WOT & WOW, War Thunder, & Armored Warfare (every game I have tried has crashed, some faster than others, some faster sometimes than other times). Screen goes black and no input is found by my nVidea G-SYNC monitor. But the sound keeps playing. I have to hold the power button down for eight seconds to escape, sometimes just to come back to the same/similar state. Operating system Windows 10 Home 64-bit Microprocessor AMD Ryzen 7 3700X 8-Core Processor System memory 16 GB Memory slot 1 8GB Kingston 3200MHz Memory slot 2 8GB Kingston 3200MHz System board 87C3 00 System BIOS F.13 Video Graphic device 1 NVIDIA GeForce RTX 2060 Current resolution 2560 x 1440.

 

Best Buy only gives me 15 days to return the PC, so I will take it back shortly, but HP's chat support was great so will be looking at an Omen 25L GT12 iirc.

1 REPLY 1
Prométhée
Level 16
Level 16
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Message 2 of 2
Flag Post
HP Recommended

Hello
I saw another user with similar issues ..

https://h30434.www3.hp.com/t5/Gaming-Desktops/Black-screen-freeze-while-gaming/m-p/7982404#M14213
It may not be exactly the same computer but in any case Same graphics card!
Whether it is obviously by reinstalling windows, different drivers if I have followed correctly, even with a poorly performing game, there is a problem

So don't waste time, refund find another model


Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem >

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Warning
If you have to do certain manipulations, it is at your own risk, think carefully before acting!
If you don't think you can, get help, or go to a professional





Desktop-Knowledge-Base
happy New Year
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