• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎06-06-2023 11:15 PM

HP Recommended

Anyone here using the above combo?

Am trying to solve the mistery of SpyderX Elite 'Explain status' reporting:

" Monitor Disappeared-- *unknown* ( 0, 0, 1024, 768) -1 DI:-1"

 

Questions:

- what / which monitor power saving settings are used?

- which USB port ? (the monitor has a dedicated USB port for calibration, but I believe it can not be used for the SpyderX)

 

Tried all kinds of settings (OSD) but the above 'error' remained. Below are the latest settings.

 

Thanks!

 

SnagIt-07062023 065333.png

 

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.