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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-27-2021 08:37 AM

HP Recommended
Product: Envy 15t-da000 CTO
Operating System: Microsoft Windows 10 (64-bit)

I have a 15t-da000 CTO laptop that lost the hard drive and I didn't have a recovery disk made for it.  I reloaded Windows 10 Home from Microsoft download, took all the Microsoft updates and loaded all the HP drivers plus bios update that would load.  The webcam seems to have less resolution than before plus it's very grainy.  I've adjusted camera settings with no improvement.  I downloaded from HP the video drivers SP104408.exe and sp100489.exe, but neither will install giving the error message "The driver is not supported on this OS version (10.0.19042).

If you check settings in Camera, photo quality best resolution available is 0.3mp.  I've tried checking for updates through device manager and HP Assistant, both show no updates available.  The driver shown installed is "Microsoft Windows Hardware Compatibility Publisher 10.0.18362.20118."

I assume there should be a better webcam driver available but I have not found one, anyone have an idea where I can find a better driver for this unit?

 

Thanks in Advance.

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