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Jorg3_
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HP ENVY 27 4K W5A12-60001 Failing corners

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HP ENVY 27 4K W5A12-60001
Microsoft Windows 10 (64-bit)

I have a HP 27 4k monitor and it has been developing  pink corners and the right side border shows a light line after normal use.

 

Attaching pictures.monitorhp2.jpegmonitorhp3.jpegmonitorhp1.jpeg

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KrazyToad
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@Jorg3_

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please check in the BIOS and let me know if you see the same issue

 

Meantime you can refer to this Link: https://support.hp.com/in-en/document/c00035844

 

Keep me posted 

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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Jorg3_
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Hi,

The link you referred did not solved my issue.

 

I found out another post similar to mine. https://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/ENVY-27s-27-discolored-corners/m-p/756...

 

Could an HP support review what was the outcome of that case?

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KrazyToad
HP Support Agent
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@Jorg3_

 

If you are facing the same issue in BIOS, please contact HP Support in your Region for Service Options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

KrazyToad
I Am An HP Employee

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