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HP Recommended
EliteDesk G3 Mini
Microsoft Windows 10 (64-bit)

Our organization has been receiving several complaints about monitors going black intermittently for a few seconds at a time on their desktops after installing Windows 10 Professional (x64). These devices are all HP EliteDesk G3 Minis with 2 monitors installed (both via DisplayPort and VGA/DisplayPort). 

 

We've tried resetting the monitor settings. Reinstalled graphics drivers (from both Win Update and HP Website). Updated Chipset Drivers. Updated BIOS. Reseated/Replaced DP Cables. Performed all Windows Updates. Ran HP tool that updates all drivers. We've even gone as far as to reimage the device and none of these have fixed the issue. 

 

Is there a known compatibility issue with these models and Windows 10? If not, are there any recommendations we can look into?

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