cancel
Showing results for 
Search instead for 
Did you mean: 
antonjazz
New member
1 0 0 2
Message 1 of 1
648
Flag Post

HP Envy 27 4K Monitor badly needs firmware upgrade

HP Recommended
HP Envy 27 4K Monitor
Mac OS X 10.11 El Capitan

I have had numerous ongoing problems with this display using USB-C.

  • Sometimes it complains that it needs a qualified USB-C cable even though I am using the HP cable that came with it.
  • Sometimes it simply will not display anything at all. I need to turn it off and back on.
  • Sometimes it tells the connected computer that it is displaying, but its screen still appears black. I need to turn it off and back on.

I've searched online for a firmware upgrade but can't find one. When/where will one be available?

Thank you.

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation