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‎02-19-2021 01:22 AM

HP Recommended
Product: HP Envy 27 IPS LED Backlit Monitor
Operating System: Microsoft Windows 10 (64-bit)

Hi, i have a HP Envy 27 IPS LED Backlit Monitor problem with the screen where it keeps going sleep/shut down (black screen) every 5 minutes and i have to turn on the monitor again and again. sometimes it shows green screen and noise-effect screen before turn to black screen (shut down/sleep). Please help to solve this problem. thank you !

1 person had the same question
1 REPLY 1

‎02-19-2021 06:22 AM

HP Recommended

https://www.youtube.com/watch?v=3nqmbe208Jw

This might help.

Also check your power settings.

https://www.youtube.com/watch?v=gUupkDW_UPg&t=343s

You could check you hp product support site for a graphics card software update also.

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