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- HP Envy 34" all in one camera issue upon login

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07-02-2022
07:04 AM
- last edited on
07-04-2022
07:02 AM
by
Ric_ob
I am using the facial recognition for log in- I do not have to open the camera for this to function.
If I point the camera at the wall it won't find me - however rotating the camera to my position the light flashes and the computer opens.
I am concerned that the camera is always "on" - is anyone else run into this problem?
07-05-2022 02:40 PM
Hi @lori6022
Welcome to the HP Support Community. Thanks for bringing this to our notice.
Please note that HP systems go with a camera shutter, you may use it to cover the camera on it when not in use.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Yes" on the bottom right to say “Thanks” for helping.
I am an HP Employee
07-07-2022 11:19 AM
Hi Nirvana_95
yes I am aware of the camera shutter. The shutter functions meaning it opens and closes.
My issue stems from the fact that I do NOT have to OPEN the shutter to log in with facial recognition.
I think there’s something wrong with the camera if I do not have to open it to get it to recognize me.
Wanted to know if this is a known issue and is there a fix out there for this?
thanks
07-08-2022 11:28 AM
Do not worry, that won't affect your system as Windows is designed in such a way that it will try to detect the face when you try to power ON or login to your system.
Your camera works fine without any issues.
Thanks!
I am an HP Employee