cancel
Showing results for 
Search instead for 
Did you mean: 
Bash350
New member
1 0 0 0
Message 1 of 2
215
Flag Post

HP Envy 360 touchscreen keeps being disabled

HP Recommended
HP Envy 360
Microsoft Windows 10 (64-bit)

When I use tablet mode my touchscreen sometimes doesn't work at all or I have to restart my computer. Other times it stops working in the middle of using it in tablet mode but still won't work when I revert back to normal laptop mode.

 

Any thoughts?

1 REPLY 1
A4Apollo
Retired
Retired
17,747 17,497 1,301 2,103
Message 2 of 2
Flag Post
HP Recommended

Hey there! @Bash350, Thanks for stopping by the HP Support Forums!

 

I understand you have touchscreen issues with your PC.

 

Don't worry I'll try to help you out.

 

Did you make any hardware or software changes on your PC?

 

Is the touchscreen working in BIOS?

 

As you mentioned when you use the PC in a tablet mode the touchscreen stops functioning.

 

Try updating the graphics driver and BIOS on your PC using HP support assistant and check if it helps.

 

Refer this article to know more information about using HP support assistant.

 

Try the steps recommended below.

 

In Windows, search for and open Tablet mode settings.

The Tablet mode window opens.

Use the following instructions to enable the tablet mode and to change settings.

To enable tablet mode, click On in the Make Windows more touch-friendly when using your device as a tablet section.

To specify what happens when you sign in, click the When I sign in box. Then, select Automatically switch to tablet mode, Go to the desktop, or Remember what I used last.

To specify how you will be notified when your notebook switches modes, click the When this device automatically switches tablet mode on or off box. Then, select Don't ask me and don't switch, Always ask me before switching, or Don't ask me and always switch.

To hide the taskbar app icons, click On in the Hide app icons on the taskbar in tablet mode section.

 

Try few steps recommended below.

 

In Windows, search for and open Device Manager.
Expand the Human Interface Devices heading.
The touchscreen device is labeled HID-compliant touch screen, or similar. Right-click the touchscreen device.
If the option to enable the device is included in the menu, click Enable.


Reinstall the original touchscreen device driver that came installed on your computer using the following steps:
In Windows, search for and open Device Manager.
Expand the Human Interface Devices heading.
The touchscreen device is labeled HID-compliant touch screen, or similar. Right-click the touchscreen device and select Uninstall.
Confirm the uninstallation.
Restart the computer to reinstall the touchscreen driver.

 

Also, try the steps recommended below.

 

Go into Device Manager - Select Universal Serial Bus Controllers - Select Generic USB Hub Properties -( Under POWER tab: the one that  has "HID-compliant Device 100mA" attached) Power Management - UNCHECK-"Allow the computer to turn off this device to save power"

If you have problems or not sure if it the correct HID-compliant Device, just look under the Driver Details and hit the drop down box to scroll through all those different labels until it clearly says "Touchscreen" under "Bus Reported Device Description"

 

 

Refer this article to further troubleshoot touchscreen issues with your PC.

 

If the issue still persists after trying out the steps, try running a touchscreen diagnostics test on your PC and check if the PC is functioning correctly.

 

Refer this article to know more information about running system diagnostics on your PC.

 

If the solution provided worked for you, please mark accepted solution for this post.

 

I'll keep an eye out for your response.

 

I hope you have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                               

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation