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‎05-30-2023 01:36 PM - edited ‎05-30-2023 01:36 PM

HP Recommended
Product: HP ENVY Desktop - 795-0137cb
Operating System: Microsoft Windows 11

The monitor on my HP Envy Desktop 795-0137cb will go black and then redisplay the desktop. This does not happen with any specific frequency like every 10 secs but will happen quite frequently.

 

These are the steps I have done to try and diagnosis and solve the issue.

  1. I tried my monitor on another computer and it worked fine.
  2. I tried a working monitor from another desktop and that monitor blanked out as well on the Envy desktop.
  3. I tried looking in BIOS for any weird video settings. While in BIOS the monitor never blanked out.
  4. I booted into safe mode and while in safe mode the monitor never blanked out.
  5. I reinstalled Windows saving my files. While in the restore process which lasted about 2 hours the monitor never blanked out.
  6. After reinstalling Windows which is now Windows 11 the blanking out of the monitor returned but seems to be longer between blacking out but is still quite frequent.

I have tried to see if I could update the driver for my video adapter, but it states it is part of Windows and when I look for an update it says it has the most recent driver. The display adapter is an Intel UHD Graphics 630.

 

Has anyone seen this? Or any suggestions?

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