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AboutMyEnvy
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Solved!

HP Envy Vertical Lines on all in One on both sides of monitor

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HP Envy all in one Curved Screen expensive computer
Microsoft Windows 10 (64-bit)

I have support with HP end of May 2020 to get the monitor on HP Envy curved screen (very expensive $2K) fixed:  HP will not answer the phone so filed a BBB complaint.  I call and get the runaround and transferred to this recording:  "we are unable to take your call."    Make note that I attempted to get this fixed and pay the $498 fee to do so.  Very unhappy about this situation.  Vertical lines have been on the left side for months and are now appearing on the right side.  Not sure how much longer this monitor will last.

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asmita6658
HP Support Agent
HP Support Agent
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Hi @AboutMyEnvy

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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asmita6658
HP Support Agent
HP Support Agent
14,452 14,454 1,434 1,722
Message 2 of 2
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HP Recommended

Hi @AboutMyEnvy

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

View solution in original post

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