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ME316
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Message 1 of 3
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HP Envy has black screen with curser

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Envy 23

My ENVY 23 desktop only shows a black screen with the cursor when I turn it on.

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Raj1788
HP Support Agent
HP Support Agent
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Message 2 of 3
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@ME316

 

I'll be happy to assists you with the issue you are facing on your Desktop.

 

To provide you with an accurate solution, I'll need a few more details:

Could you please help me with the exact model name or the product number and the operating system of the computer?

Are you facing this issue after an update?

 

Meanwhile, refer to this document: https://support.hp.com/in-en/document/c03518165 for Computer Starts but Screen Remains Blank (Windows 10, 😎

 

Keep me posted.

 

Thank you for joining the HP Community.

Have a great day!

Cheers 🙂

Raj1788
I am an HP Employee 

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Hibb1
Level 6
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Message 3 of 3
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HP Recommended

Firstly, UNPLUG any external devices such as USB stick, external HDD's etc..

Try that..

If not, when you turn the PC on, keep tapping F2 and run the extensive tests on the entire system, or if you're not presented with that option, run diags on memory and hdd. Let us know the results.

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