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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-30-2020 03:17 PM

HP Recommended
Product: Envy23 Touchsmart
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

Every time  I go on Zoom or try any type of video recording using the computer, it freezes or says the resources aren't enough. On Zoom it can't support any backgrounds properly and says my computer doesn't meet the minimum requirements to use without a green screen.

 

Is the graphics card in this computer very old or how can I fix this issue? Here is what it says it needs without a green screen.

 

Video without a physical green screen

  • Zoom desktop client for Windows, version 4.6.4 (17383.0119) or higher
  • Windows 7, 8, or 10 (64-bit)
  • Supported processors (720p video)
    • Intel i5, i7, i9 - 2 cores or higher, gen 6 or higher, except Atom and Y series
      • Processor must have Intel GPU
      • OS must be Windows 10, 64-bit
  • Supported processors (1080p video)
    • Intel i5 - 4 cores or higher, gen 6 or higher, expect U series
    • Intel i7, i9, Xeon - 4 cores or higher, gen 4 or higher
    • Intel CPU with HD 620 integrated graphics (OS must be Windows 10, 64-bit and running Zoom client version 5.0.4 or higher and driver version 26.20.xx.xx or higher)
      • i7 2 cores; or
      • i5 2 cores with major version 26.20 or higher and minor version 7323 or higher
    • Other Intel processors - 6 cores or higher, gen 4 or higher, except Atom and Y series
    • Non-Intel processors - 8 cores or higher and frequency 3.0GHz; or 12 cores or higher
    • AMD - Ryzen 5/7/9 or higher
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