HP M27fw FHD Monitor stopped working

[Alex9502]

My HP M27fw FHD Monitor stopped working  randomly all of a sudden just over two years after purchase. There is no power flowing to the screen anymore. I have the Care Pack so I've been trying to reach out to HP for more than two days but without success. The options are thin at best, there is no clear queue or way to submit a claim. After chatting with the bot which had only irrelevant options I got a whatsapp phone number that I could reach to but I haven't got a reply, how should I proceed?

I also tried to add the product to my profile but that doesn't seem to work.

[Gaya1239]

Hi @Alex9502,

Welcome to the HP Support Community

I understand you are facing an issue with your HP M27fw FHD Monitor stopped working. Not to worry I will help you to get a resolution to resolve the issue.

I am sorry to hear that Repair needs to be set up This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I Am an HP Employee