Solved: HP Monitor Dead Pixels - HP Support Community

Wei8809 · ‎06-06-2022

Hi,

My monitor has some temporary dead pixels. Sometimes they are totaly dead but sometimes they turn functional. I was trying to contact the warranty service. But unfortunately I couldn't find any contact information on this website. I was wondering if someone can give me the contact information for product service. Thanks.

Prométhée · ‎06-06-2022

hi

https://support.hp.com/us-en/contact

https://support.hp.com/ee-en/document/c00288895

check this

Understanding HP pixel policy

The policy that applies to your monitor depends on the date of manufacture of your display. The following policies apply during the HP limited warranty period:

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Prométhée · ‎06-06-2022

hi

https://support.hp.com/us-en/contact

https://support.hp.com/ee-en/document/c00288895

check this

Understanding HP pixel policy

The policy that applies to your monitor depends on the date of manufacture of your display. The following policies apply during the HP limited warranty period:

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users

please click on the accept as solution button if message provided an answer to the problem

Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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Wei8809 · ‎06-06-2022

Hi,

Really appreciate your prompt reply and the information you provided.The HP pixel policy is quite useful for me. But unfortunately, the webpate you provided only has search option, but no contact information. I accidentally got connected with a service agent through auto online chat. So I need no further assisstance on my issue. I would be quite helpful if service contact information is more easier to find. Thanks.

Prométhée · ‎06-07-2022

It's very nice thank you
Curious, normally with the link given, you must have contact options, but often you must have a model under warranty!
I just tested and it works
but unfortunately we often have users who indicate that it does not work, even under warranty
sometimes try with another browser, little help, but still random
Well sorry, anyway, and thank you again for your kindness 🤗

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Wei8809 · ‎06-07-2022

Thank you for your suggestion!

Yes, following the link, I will firtst choose a saved item or register my product. Then I will be directed to a page with only search option. My monitor is still under warranty. I have tried three browsers but none of them works. Below is the screenshot. Maybe occasionally it will happen.

Anyway, I have reacher service support and my case is being processed. Thank you again for all your help.

Prométhée · ‎06-08-2022

Phone Assist Worldwide | HP

so try

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Wei8809 · ‎06-09-2022

Thank you so much for your help!

Prométhée · ‎06-10-2022

You are welcome !
I nevertheless hope that it will be useful to you, for the problem of pixels, not always obvious to have a repair
Thank you again for your kindness

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