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HP Monitor Problem

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Microsoft Windows 10 (64-bit)

. I have an HP Pavilion 25xi 25-inch Screen LED Backlit Monitor. It has worked fine for several years. A month or so ago a problem developed. The screen goes blank/black after about 30-60 minutes of working OK. Then if I unplug the power cord on the back and leave it unplugged for several hours, when I plug it back in it works for another 30-60 minutes, then goes blank/black after another 30-60 minutes.

I took it to the store where I purchased it, Micro Center in Columbus Ohio, and asked them to fix it. They plugged it in and it worked OK for them (but they didn’t wait 30+ minutes). They suggested I take it home and replace the cables. I replaced both (power cord/adapter and the DVI-D computer connection). It did not fix the problem.

Can you help? Is this fixable?

HP Support Agent
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Hi @BillS1200


Welcome to the HP Support Community. 


Appreciate you trying the steps. I'd suggest you Contact HP in your region regarding this issue. 


If you are having trouble navigating through the above options, please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  


Have a great day! 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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I am an HP Employee

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