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Locked

‎07-01-2024 08:43 PM

HP Recommended

My HP M32F 32 inch FHD monitor has been randomly turning off and sometimes coming back on a few seconds later or not coming back on until I turn it all on. All the cables are securely attached. There is no physical damage. My laptop drivers on both my laptops are up to date (it is happening with both devices). I have unplugged the power and all the cables and plugged them back in. I got the monitor just over 2 years ago and it is still under warranty,  An error message "power button locked" keeps turning on (nothing is touching the power button). When i turn it off (by holding the power button) a few seconds later it turns back on again for no reason. Sometimes it will fix it for a day, other times it will start turning the power button locked on again immediately. I can't work out how to find an error code. Do I need to return it to the store?  

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