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Honor Student
Posts: 3
Member Since: ‎10-01-2015
Message 1 of 3 (1,229 Views)

HP Pavilion 21 All-In-One Touch Screen not working since Windows 10 upgrade

Product Name: HP Pavilion 21
Operating System: Microsoft Windows 10 (64-bit)

When I purchased this device less than 2 months ago it was then loaded with Windows 8.1 64 bit. I was then offered to upgrade to Windows 10 64 bit. Since the upgrade the touchscreen will not work. I have tried all of the recomended troubleshooting on your site. I have also made sure that all drivers as well as the os is up to date. Please fix. The reason that I purchased this all in one device was because of the touch screen.

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Retired
Posts: 7,771
Member Since: ‎09-10-2014
Message 2 of 3 (1,144 Views)

Re: HP Pavilion 21 All-In-One Touch Screen not working since Windows 10 upgrade

Hi there @KLMcNeill

Welcome to the HP Support Forums! It is a great place to find the help you need, both from other users, HP experts and other support personnel. I understandthat after upgradingto Windows 10, the touchscreen is no longer working for you.

 

Please post the full product number for your All-in-One. See the following, if you need help with that information.
How Do I Find My Model Number or Product Number?

For now something you can try:

 

1. Go to device manager

2. look for Human Interface Device

3. then HID Compliant Touch Screen

4. right click choose disable then re enable

5. then test

 

If that does not  work-

6. uninstall the HID compliant Touch Screen

7. Scan for hardware changes

8. test again.

 

Let me know if this works for you.

Malygris1
I work on behalf of HP
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Student
Posts: 1
Member Since: ‎04-15-2016
Message 3 of 3 (940 Views)

Re: HP Pavilion 21 All-In-One Touch Screen not working since Windows 10 upgrade

This fix did not work for me on my Pavilion 21 all in one. Since WIN 10, no touchscreen and no fix that I can find.

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