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azonie
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HP Pavilion 23 be monitor

Pavilion 23bw
Microsoft Windows 10 (64-bit)

F8E4501D-8C9B-4691-9891-CC7F23C3A42F.jpegWhen I shutdown computer this box appears on monitor just before shutting down.I have been having issue recently where after using computer for awhile the monitor will go black. The white power light is still on but can’t get monitor to work. Today I unplugged monitor waited 30 seconds or so and plugged back in. Then it worked. 

Trying to determine if monitor failing or if computer issues. 

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HP Support Agent
HP Support Agent
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HP Pavilion 23 be monitor

Hi @azonie

 

Welcome to the HP Support Community. I'd be happy to assist you with the display issue. 

 

Let's try these steps -

 

1) Shut down the computer, then disconnect the power cord from the rear of the computer.
2) Press and hold down the power button for at least 10 seconds, then release it. The power light indicator might turn on briefly then go out.
3) Reconnect the power cord, then turn on the computer to confirm if the issue is resolved.
 

If the issue still persists, try re-installing the display driver - 

 

1) In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.

2) In Device Manager, expand Display Adapter.

3) Right-click on the Display Adapter, and then select Uninstall device > Delete the driver software for this device check box > Uninstall.

4) Restart the computer.

 

Also, try updating the computer - 

 

Step 1 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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