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‎06-14-2021 03:13 AM - edited ‎06-14-2021 03:14 AM

HP Recommended
Product: HP Pavilion All-in-One - 27-xa0055ng
Operating System: Microsoft Windows 10 (64-bit)

The display of my Pavilion All-in-one 27xa0055ng didn't work anymore so I ordered an original spare part (new). I replaced the display and now I have the challenge that the new one is only at approx. 1% brightness. I can see schemes but not more. You can see that on the attached picture (internet-explorer can be guessed).

 

All the updates are done, all the hardware test are done (nothing) and all the different brightness-settings are at a max. I've also tried the hardware-reset but it didn't show any results. The computer itself works as everything is fine with an external monitor attached via hdmi. 

 

Any ideas of what else I can try or do? Thank you very much in advance!

 

IMG_7458.jpg

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-14-2021 04:07 AM

HP Recommended

Hi,

Is the backlight connector attached correctly

iomare_0-1623665186887.png

You see, I would say a problem with the backlight, either the connection, cable, or display itself.

 

Hope it helps,

David

 

View solution in original post

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3 REPLIES 3

‎06-14-2021 04:07 AM

HP Recommended

Hi,

Is the backlight connector attached correctly

iomare_0-1623665186887.png

You see, I would say a problem with the backlight, either the connection, cable, or display itself.

 

Hope it helps,

David

 

Was this reply helpful? Yes No

‎06-14-2021 05:05 AM

HP Recommended

Hey David - you literally made my day! That's been the solution... Just forgot to connect the backlight (cable sliped somewhere beneth). Awesome!

 

Thank you so much! 🙂

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‎06-14-2021 06:50 AM

HP Recommended

You're welcome.

Glad you have the machine running again.

 

Take care,

David

 

https://www.youtube.com/watch?v=O3sXlRZxPRY

 

Was this reply helpful? Yes No
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