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Jocke4
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Message 1 of 2
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Flag Post

Solved!

HP Pavilion Gaming shutsdown when starting games.

HP Recommended
HP Pavilion Gaming - TG01-1815no
Microsoft Windows 10 (64-bit)

Hi,

I have problems with my computer HP Pavilion Gaming - TG01-1815no.

Problems with the Graphic Card Geforce. When trying to start games like Fortinit the computer shutsdown befor the game starts up. When Trying the GFXBench, the test fails on High-level test, Onscreen and shuts down the computer.

 

The computer has worked fine for a month, but sudenly stopped.

 

LogD3D11RHI: Timed out while waiting for GPU to catch up. (0.5 s) (ErrorCode 00000001) (00000000)

 

I have tryed to uppdate all drivers and BIOS. Reinstalled windows from scratch. With same error, computer shuts down. Fans sounds ok.

Any Ideas what can be wrong? (My other kid have the same computer with no isues.) 

1 ACCEPTED SOLUTION

Accepted Solutions
Prométhée
Level 16
Level 16
7,732 7,631 814 2,869
Message 2 of 2
Flag Post
HP Recommended

hi

HP PCs - Testing for Hardware Failures | HP® Customer Support

 

if you have the same two computers, and only one is having problems with the same games, there is probably a hardware problem.
If you have original windows recovery and no matter the updates, this can be a sign
Perform the video tests, to start, if nothing, do all the tests
You will probably have to contact the after-sales service in your country.


Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem >

was this reply helpful , or just say "thank you " ? Click on the yes button 
Warning
If you have to do certain manipulations, it is at your own risk, think carefully before acting!
If you don't think you can, get help, or go to a professional





Desktop-Knowledge-Base
happy New Year

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1
Prométhée
Level 16
Level 16
7,732 7,631 814 2,869
Message 2 of 2
Flag Post
HP Recommended

hi

HP PCs - Testing for Hardware Failures | HP® Customer Support

 

if you have the same two computers, and only one is having problems with the same games, there is probably a hardware problem.
If you have original windows recovery and no matter the updates, this can be a sign
Perform the video tests, to start, if nothing, do all the tests
You will probably have to contact the after-sales service in your country.


Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem >

was this reply helpful , or just say "thank you " ? Click on the yes button 
Warning
If you have to do certain manipulations, it is at your own risk, think carefully before acting!
If you don't think you can, get help, or go to a professional





Desktop-Knowledge-Base
happy New Year

View solution in original post

Was this reply helpful? Yes No
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