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HP Pavilion touchscreen stopped working. Any ideas?

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Pavilion 21

The touchscreen has suddenly stopped working on my HP Pavilion 21.  What can I do to fix it?


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Thank you for posting on the HP Support Community.


Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Did you make any changes on the settings of your PC prior to the issue?
  • When was the last time it worked fine?

Install the latest Windows 10 updates.

  1. In Windows, search for and open Check for updates.

  2. If updates are available, they begin installing automatically.

    Windows Update window

  3. When the update installation is complete, tap the screen to see if it responds.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

I am an HP Employee

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