HP Pavillion All-In-One PC 27-a031 touchscreen not working

[DALLEN-TX-024]

The touchscreen on this all-in-one is no longer working nor can it be seen in the Device Manager.  Any suggestions on how to fix or do further trouble shooting?

Also, the Bluetooth goes in and out.  It worked for a few days after a recent Windows update, but has now quit again.

[praveen196]

@DALLEN-TX-024 Welcome to HP Community!

I understand that the touchscreen is not working.

I have a few steps that should resolve your concern:  

I recommend checking if the Touch is working on BIOS (Accessed by tapping on F10 while restarting the computer). 

If it works on bios, it's a software issue, update the drivers from the HP Website, if the issue persists: please reinstall windows using the recovery partition or the recovery media to fix the issue 

Attempt to run a test using the HP hardware diagnostic tool, 

If it doesn't work on BIOS or the diagnostics tool either,  

it's a hardware failure and you may need to Contact HP to set up a hardware repair service.

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!