cancel
Showing results for 
Search instead for 
Did you mean: 
DALLEN-TX-024
New member
1 0 0 0
Message 1 of 2
151
Flag Post

HP Pavillion All-In-One PC 27-a031 touchscreen not working

HP Recommended
HP Pavillion All-In-One PC 27-a031
Microsoft Windows 10 (64-bit)

The touchscreen on this all-in-one is no longer working nor can it be seen in the Device Manager.  Any suggestions on how to fix or do further trouble shooting?

 

Also, the Bluetooth goes in and out.  It worked for a few days after a recent Windows update, but has now quit again.

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
10,488 10,491 471 748
Message 2 of 2
Flag Post
HP Recommended

@DALLEN-TX-024 Welcome to HP Community!

 

I understand that the touchscreen is not working.

 

I have a few steps that should resolve your concern:  

I recommend checking if the Touch is working on BIOS (Accessed by tapping on F10 while restarting the computer). 

 

If it works on bios, it's a software issue, update the drivers from the HP Website, if the issue persists: please reinstall windows using the recovery partition or the recovery media to fix the issue 

 

Attempt to run a test using the HP hardware diagnostic tool

If it doesn't work on BIOS or the diagnostics tool either,  

it's a hardware failure and you may need to Contact HP to set up a hardware repair service.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation