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HP Recommended
Microsoft Windows 11

After searching a number of websites, watching YouTube tutorials, following the various useless links to HP help desk. I have come to the conclusion there is no fix for the fault of the camera function. This is disappointing as the camera stopped working around 6 months after purchase. 

 

If anyone has a link to resolve could you please share. Please DO NOT send the online helpdesk link again as I have gone around in circles with this type of info! 

 

To clarify, the camera operates on when down, flipped up the camera goes off. Like everyone else I have reinstalled and reset the PC to factory settings. 

 

Thank you in advance 

 

Regards 

JP

1 REPLY 1
HP Recommended

@JPadgett --  Please DO NOT send the online helpdesk link again as I have gone around in circles with this type of info!  To clarify, the camera operates on when down, flipped up the camera goes off. 

 

This could a simple mechanical problem -- an "on/off" switch was installed upside-down.

If the HP Warranty still is valid, contact HP Support to open a "case".

If the HP Warranty has expired, find a certified computer technician to see if the switch can be "flipped".

Or, it might be less expensive to spend $30 to purchase a stand-alone webcam.

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.