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08-19-2021 04:16 AM - edited 08-19-2021 04:18 AM
I have a HP Pavillion All-in-One 23-q105na which failed to turn on last week. I have carried out the following to no avail:
- Replaced the power adapter
- Replaced the CMOS battery
- Re-seated cables to the motherboard
There are currently no lights whatsoever on the motherboard when the power adapter is plugged in.
Can anyone advise on the next steps to continue testing?
08-26-2021 01:47 PM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help,
I appreciate your efforts to try and resolve the issue. It sounds like hardware related issue with the computer and in order to fix this issue, your computer needs to be serviced. As we have limited support boundaries in the support community as of now.
I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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