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Jeff17866
Level 4
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Message 1 of 2
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HP Support Assistant won't recognize my HP 24m monitor

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HP 24m
Microsoft Windows 10 (64-bit)

I recently bought an HP 24m monitor.

It connects to my desktop computer using HDMI as opposed to VGA.

My question is: Why doesn't HP Support Assistant recognize it?

1 REPLY 1
banhien
Level 19
Level 19
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Message 2 of 2
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@Jeff17866 wrote:

.... My question is: Why doesn't HP Support Assistant recognize it?


@Jeff17866 

 

HPSA only knows/discovers devices on a network, your monitor is NOT on a network therefore you have to manually enter information to HPSA (if supported).

 

Regards.

BH
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