HP Touchscreen All-In-One touchscreen no longer working.

[RinOz]

Hi, I have had this computer since 2017.  It HAS a touch screen.  Which has stopped working as an input device.  The computer works fine in other ways, but the touchscreen - which was one of the selling points of this computer - has ceased to function.

I have tried running diagnostics and updating everything  (BIOS, etc) but no luck.

I have tried re-installing drivers, but the options for a Touchscreen have all disappeared.  I can find settings for keyboard, mouse, touchpad, but not touchscreen.  

I noticed that people have had this issue previously, but can't seem to find a satisfactory solution.  Can you please help?

[praveen196]

@RinOz Welcome to HP Community!

I understand that the touchscreen is not working.

I have a few steps that should resolve your concern:  

I recommend checking if the Touch is working on BIOS (Accessed by tapping on F10 while restarting the computer). 

If it works on bios, it's a software issue, update the drivers from the HP Website, if the issue persists: please reinstall windows using the recovery partition or the recovery media to fix the issue 

Attempt to run a test using the HP hardware diagnostic tool, 

If it doesn't work on BIOS or the diagnostics tool either,  

it's a hardware failure and you may need to Contact HP to set up a hardware repair service. 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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