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- HP U32 4K Monitor - Defective only after 1 year of use.

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01-15-2025 12:27 PM - edited 01-15-2025 12:53 PM
Owned for 1 year( I Buy 2 pcs on amazon.com in 8-23-2023). No physical damage whatsoever. Screen blacked out now.
only show Vertical lines.
Monitor is detected by multiple devices. open the monitor(no connect any device), only show Vertical lines
Power adapter works fine(because i have 2 same U32).
Why would a high quality monitor become defective in only 1 year? How can we solve this issue? How can I repair this monitor.
I spent $409.99/pcs, it shouldn't only used for 1 year
Solved! Go to Solution.
Accepted Solutions
01-17-2025 01:11 PM
Hi @LEOWGL,
Welcome to The HP Support Community.
Thank you for posting your query, I will be glad to help you.
I understand you are facing an issue with your HP U32 4K Monitor has developed a hardware fault. The issue with vertical lines appearing even when no device is connected suggests a problem with the monitor's internal components, such as the LCD panel, T-con board, or internal connections.
Troubleshooting Steps
Power Cycle the Monitor:
- Turn off the monitor and unplug it from power.
- Hold the power button for 15–30 seconds to discharge any residual power.
- Plug it back in and test it.
Check Different Cables and Ports:
- Use a different HDMI or DisplayPort cable.
- Connect the monitor to another port on your computer or a different device.
Self-Diagnostic Test:
- Many HP monitors have a built-in diagnostic mode. Unplug any cables connected to the monitor, leaving only the power connected.
- Check for any instructions in your monitor's user manual about running diagnostics (e.g., holding specific buttons to trigger a self-test).
Firmware Update:
- If possible, connect the monitor to a working device and check HP's support website to see if a firmware update is available for your monitor model.
Inspect for Physical Damage:
- Check for any visible damage to the screen or casing.
- Ensure no loose or damaged cables inside the monitor by carefully inspecting (if you're comfortable and experienced with handling electronics).
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
A_Gayathri
HP Support Community Administrator.
01-17-2025 01:11 PM
Hi @LEOWGL,
Welcome to The HP Support Community.
Thank you for posting your query, I will be glad to help you.
I understand you are facing an issue with your HP U32 4K Monitor has developed a hardware fault. The issue with vertical lines appearing even when no device is connected suggests a problem with the monitor's internal components, such as the LCD panel, T-con board, or internal connections.
Troubleshooting Steps
Power Cycle the Monitor:
- Turn off the monitor and unplug it from power.
- Hold the power button for 15–30 seconds to discharge any residual power.
- Plug it back in and test it.
Check Different Cables and Ports:
- Use a different HDMI or DisplayPort cable.
- Connect the monitor to another port on your computer or a different device.
Self-Diagnostic Test:
- Many HP monitors have a built-in diagnostic mode. Unplug any cables connected to the monitor, leaving only the power connected.
- Check for any instructions in your monitor's user manual about running diagnostics (e.g., holding specific buttons to trigger a self-test).
Firmware Update:
- If possible, connect the monitor to a working device and check HP's support website to see if a firmware update is available for your monitor model.
Inspect for Physical Damage:
- Check for any visible damage to the screen or casing.
- Ensure no loose or damaged cables inside the monitor by carefully inspecting (if you're comfortable and experienced with handling electronics).
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
A_Gayathri
HP Support Community Administrator.
01-17-2025 03:58 PM
HI @LEOWGL,
Thank you for your response. That's great! If you need further assistance feel free to reach out to us.
If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, that'll help us and others see that we've got the answers!
Have a great day ahead!
A_Gayathri
HP Support Community Administrator.