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MichaelYoussef
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Message 1 of 2
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HP W2408 Wide LCD Monitor have an issue

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Microsoft Windows 10 (64-bit)

The monitor have an problem sometime. after being asleep for a while, when awaken the display goes on and off every second or two. I would have to turn the monitor off for a minute and then turn it on again. 

Is that a problem of being an "old monitor"? should I replace it? 

Thank you...

1 REPLY 1
Riddle_Decipher
HP Support Agent
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Message 2 of 2
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@MichaelYoussef 

Here's what you need to do, to identify the issue and resolve it accordingly:

  • Check if it works fine on an alternate monitor, if not available, check the BIOS screen to identify if it's either a hardware or a software issue:
    • If it works fine on the alternate monitor or the BIOS (Accessed while tapping F10 during a restart for HP computers) it's a software issue & I suggest creating a new user account to check if that works better, for starters or contact the manufacturer or the desktop for support,
    • However, if it doesn't work within the BIOS or the other monitor either, I'm afraid it's a hardware malfunction.

P.S: Welcome to HP Community 😉

 

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Riddle_Decipher
I am an HP Employee

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