cancel
Showing results for 
Search instead for 
Did you mean: 
JerryLujaBetoni
New member
1 0 0 0
Message 1 of 1
428
Flag Post

HP Z43 Display USB-C Video in port does not work with DisplayPort to USB-C adapter

HP Recommended
HP Z43 42.5" 4K UHD Display
Microsoft Windows 10 (64-bit)

Hello,

 

I have a problem with Z43 display. I can't get the monitor to display video through USB-C video input.

Problem occurred soon after first testing the monitor. Cable I'm using is StarTech.com 1m Displayport to USB-C video cable. The displayport end of the cable is connected to HP Z2 mini workstation with 4 displayport outputs and USB-C was naturally connected on the Z43 monitor. I was able to get video through USB-C 3.1 to USB-C 3.1 cable using HP EliteBook 850 G6 laptops USB-C video output, but with any adapter cable windows doesn't even recognize the monitor. I've tried to turn off the PIP feature of the monitor, but still no sign of any co-operation. I've also tried other computers with displayport output but still no result, I even tried to use KVM switch in between computer and monitor. It would be great if someone could help me with this problem. 

And yes I have tried rebooting everything:)

And also I'm sorry about my not so good english and typos.

 

Best regards 

Jerry from Lujabetoni IT-Department

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation