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HP Recommended
HP All-in-One 27-dp0188qe
Microsoft Windows 11

blue Lines on screen and 

1 REPLY 1
HP Recommended

This is almost certainly an indication of failing video hardware -- either the screen or the video chip or both.

You need to connect an external monitor to the All-in-One.

If the visual artifacts also appear on the monitor, then it is a failing video chip and since those are soldered to the motherboard, they are not replaceable.

If the visual artifacts do NOT appear on the monitor, then it is a failing video screen.

We are not able, or permitted, to provide any repair estimates or equipment prices.

If the All-in-One is still under warranty, you would need to contact an HP Repair or Service Center.

Since you live in the U.S., here is a link to the HP Service Repair Centers:


https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm


If the All-in-One is no longer under warranty, then your most practical "solution" is to replace it. Why? Because most places will not work on All-in-Ones because replacing a screen carries with it a major risk of damaging it and its replacement because the screen has to be PRIED off, and the new one PRESSED on -- and both of these can easily crack the screen.

Good Luck



I am a volunteer and I do not work for, nor represent, HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.