HP envy x360 convertible touchscreen failure

[User5599777]

hello.

A couple of months ago, the touch screen on my laptop stopped working and here are the steps I did:

- went to the laptop shop.
result: they reinstalled the drivers and the touchscreen started working.

- after a couple of days, the touch screen of the laptop stopped working again and I again turned to the laptop  store.
result: updating the driver did not help solve the problem, I was advised to go to the HP service center.

In the properties of the laptop, an inscription appeared that the laptop does not support touch input.

- I contacted the HP service center.
Result: the service center changed the touch screen hardware for me and after that the touch screen started working again.

- It took about a month and the touch screen stopped working again.
result: I checked the properties of the computer and the message appeared again: the laptop does not support touch input.

Then I decided to do a hard reset and it helped for 2-3 minutes. The touch screen began to work very slowly, an inscription appeared in the properties that the laptop supports touch input.

But as soon as I disconnected the charging cable, the touch input stopped working again. Next, I connected the charging cable, but without success.

Then I reset the laptop again, but it did not help. In the properties of the laptop again there is an inscription: This laptop does not support touch input.

Every time the touchscreen didn't work, the touch driver would disappear from Device Manager.

What should I do? Please help

[Nal_NR]

Hi @CND0506VRJ

Welcome to the HP Support Community.

I understand that you are facing issues with the touch screen. I'd like to help!

You’ve done an excellent job of diagnosing the issue from your end. Superb effort and spectacular research were done as well.  Kudos to you on that score.  

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!