HP monitor plugged but light on is off

[IJ15]

Ok, my brand new HP monitor just went blank and and its plugged in but the power button light is not turning on. I try to plugged in another outlet and nothing. I tried to used and plugged 🔌  from another model but both are 65w and still nothing I have no warranty on this . Help

[Kuroi_Kenshi]

Hi @IJ15,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

We're looking forward to helping you get back up and running! 

Best regards,

[IJ15]

This is what's on the black sticker 

REGULATORYMODEL-TPC-0085--24

INPUT: 19.5 Vdc =-- 3.33A

US

MADE IN CHINA CO10 S?11 CAN ICES-3 (BYNMB-3(B) CEC ID: TPC-0085-24 M82

HP-23.8 inch All-in- One Desktoo PC ProdlD 8X041AA#ABA SN# 8CC42120SZ

IFT:RCPHPTP21-3527

202-07-トM1 This davice complies with pert 15 oi the FCC Rules. Operaton is sub ject to the folowing two conditions: (1) This device may not cause hermiul iniorlerence, a nd (2) this device must accept any interferonce received, including inisrieronce thal may cause udesired operation.

FC

• Warranty: 1y/1yiOy HP 24 -cb1023w All-in-One PC OS: W11H6

[Kuroi_Kenshi]

Hi @IJ15, I'm sorry to hear about the issue with your HP monitor. Let's work through some troubleshooting steps to identify and possibly resolve the problem.

1. Verify Power Supply

Test the Outlet: Plug another device (like a lamp or phone charger) into the same outlet to ensure it's providing power.

Try a Different Outlet: If the first outlet isn't working, try plugging the monitor into a different one.

Use the Original Power Cable: Even though you've used another 65W adapter, it's crucial to use the original power cable designed for your monitor to ensure compatibility.

2. Perform a Power Reset

Unplug the Monitor: Disconnect the monitor from the power source.

Press and Hold the Power Button: While unplugged, press and hold the power button for about 30 seconds. This can help discharge any residual power.

Reconnect and Power On: Plug the monitor back in and try turning it on.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,