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‎01-04-2020 02:57 PM

HP Recommended
Product: HP spectre x360 convertible 13t- aw100
Operating System: Microsoft Windows 10 (64-bit)

Hey guys, 

Can you please tell me if you are facing similar issues?

Also the fix incase you have encountered similar issues in other hp laptos

5 people had the same question
3 REPLIES 3

‎01-07-2020 01:25 PM

HP Recommended

@Chethan_TJ

 

Welcome to the HP Support Community.

 

Is the issue limited to Netflix alone or other apps as well? If it's only with Netflix, please uninstall and reinstall it.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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‎01-07-2020 01:51 PM

HP Recommended

Thanks Betty, The issue occurs only when I use Netflix app on "Full screen mode", reinstalling didn't work.

But I didn't face this problem while streaming through  Google chrome. So I have uninstalled Netflix app and have been streaming through chrome.

 

Thank you 🙂

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‎01-08-2020 01:06 PM

HP Recommended

Right. It is clearly an issue with the App. You're most welcome. Do get back to us in the future for further assistance.

 

Have a nice day!:)

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!


I am an HP Employee

Was this reply helpful? Yes No
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