• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-21-2019 04:37 PM

HP Recommended
Product: HP Z27n G2
Operating System: macOS 10.14 Mojave

Howdy. I have two HP Z27n g2 monitors and a 2019 MacBook Pro running Catalina 10.15 (not an option in the dropdown). Everything works fine for one monitor using the USB-C input. But the other will only deliver power through the USB-C port, not a video signal.

 

Identical set up (same cable, same port on the mac, etc) works on my other Z27n G2 (tho' I purchased them at different times), and the Mac recognizes the problematic monitor with an HDMI input. The port is on (energy saver mode is off). I do get an "unsupported cable" message on both monitors, but it still works on the one. It must be an issue with that monitor's settings somehow. Thoughts?

 

Note: I'm not trying to run two monitors at the same time. I mean, I am, but that's not the issue. The problematic monitor will not work by itself.

 

Thanks so much!

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.