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soane
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Message 1 of 2
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Hdmi not working

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Hp 23o014
Microsoft Windows 10 (64-bit)

I updated my window 8 to window 10 and when i press the HDMI button to change display to my ps4 nothing shows up on the screen. When I had window ps4 was working until I updated to window 10. Can someone help me. 

 

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asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @soane

 

Welcome to the HP Support Community. I'd be happy to assist you with the HDMI issue.

 

Let's try these steps -


1) In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.
2) In Device Manager, expand Display Adapter. 
3) Right-click on the Display Adapter, and then select Uninstall device > Delete the driver software for this device check box > Uninstall.
4) Restart the computer. 

 

Download and install the BIOS, Chipset drivers from this link

 

You may also refer to - HP PCs - Troubleshooting HDMI Display and Sound Issues (Windows) 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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