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curtcrandall
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Horizontal lines across monitor or HP Envy 34 all in one

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HP Envy 34 all in one

I have lines on the video monitor running horizontally.  They start at the left and fade out towards the right.  I have tried HP virtual support and cannot understand it.  I have tried everything you have recommended.  Please assist.

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Riddle_Decipher
HP Support Agent
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@curtcrandall Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support and we appreciate your patience.

That said, Here's what you need to do, to identify the issue and resolve it accordingly:

  • Check if it works fine on an external monitor, if not available, check the BIOS screen to identify if it's either a hardware or a software issue:
    • If it works fine on the alternate monitor or the BIOS (Accessed while tapping F10 during a restart for HP computers) it's a software issue & I suggest creating a new user account to check if that works better, for starters or contact the manufacturer or the desktop for support,
    • However, if it doesn't work within the BIOS or the other monitor either, I'm afraid it's a hardware malfunction.

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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