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Mahendra61
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Horizontal lines on screen

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T0Q87AA#ACJ
Microsoft Windows 10 (64-bit)

Horizontal lines on Screen

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Jeet_singh
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@Mahendra61,

 

Thank you for posting your query on HP Community,

 

Does the issue persist on the BIOS page?

 

If the issue persists on the BIOS page it is a hardware issue with the display.

 

If the lines are not present in the Bios then it's more likely a software or driver issue. Let's try to update the Bios and graphics card drivers on your PC either from our HP support website, using this link or download it using HP Support assistant. 

 

HP Consumer Desktop PC BIOS Update (ROM Family SSID 2B3D) - Click here

 

To download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

 

I recommend that you review and follow the steps set out in the HP Support document: Display Quality Issues. I think you want to focus your attention on the section Solid horizontal or vertical red, green, or blue line.

 

Let me know how it goes!

 

I hope you have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Jeet_Singh
I am an HP Employee

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Mahendra61
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sir

sorry , after PC BIOS update the same problem persist. ( I-e screen flickers with horizontal lines)

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Jeet_singh
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@Mahendra61,

 

Just wanted to check if the horizontal lines do appear when you're on the Bios screen. 

 

If so, then it's a hardware failure. 

 

I would recommend you contact our HP support team for further assistance. 

 

HP support team can be reached on this link.

 

Let me know if you need any further assistance. I'll be more than happy to help you.

 

That said, take care and have a great day!

 

Cheers 🙂

Jeet_Singh
I am an HP Employee

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