• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎07-01-2020 05:57 PM - edited ‎07-01-2020 06:36 PM

HP Recommended
Product: V8P87AA#ABA
Operating System: Microsoft Windows 10 (64-bit)

Hello, When I got this Windows 10 It came with touch screen. After a year of using My PC It said no Touch screen or pen. I want to "Device Manger," And I did not saw any "HID Touch," So is there any way to get the touch screen driver back? 

33 people had the same question
5 REPLIES 5

‎07-05-2020 06:43 AM

HP Recommended

@Ashishgiri

 

Welcome to HP Community

 

I have gone through your Post and I would like to help

 

Try running the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

    Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No

‎07-05-2020 07:38 AM

HP Recommended

Hello, It says there is no update available.

Was this reply helpful? Yes No

‎07-05-2020 02:44 PM

HP Recommended

Please follow the instructions in step 5 from this Link: https://support.hp.com/us-en/document/c03488148 to run a Diagnostic Test on the Touchscreen

 

 

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No

‎07-15-2020 12:44 PM

HP Recommended

Sorry I replied late, How do I go to  Calibrate the screen for pen and touch input?

Was this reply helpful? Yes No

‎07-16-2020 06:47 AM

HP Recommended

@Ashishgiri

 

The Touchscreen should be working first to be able to calibrate the pen or screen

 

Were you able to run the Diagnostic on the Touchscreen? What was the outcome?

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.